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  • Worldwide shipment
  • 14 days to return
  • 2 year warranty
  • Shipped within 2 business days
  • High quality materials

Return Form

We would like to thank you once again for your order with Retrofitlab.com. We hope that you are satisfied with your purchase and that it fully meets your expectations. Your order has been processed with the greatest of care and we strive towards perfection in terms of the quality of all products supplied.

It is possible that you may wish to return one or more products to us. Then you must comply with the return terms and conditions as set by Retrofitlab.com. For that reason, please peruse the return terms and conditions below and complete this form accurately.

Contact


Order number    
Company name (Optional)  
Customer number (Optional)  
First name    
Surname    
E-mail address    
Phone number    
Street    
House number    
Add. (Optional)  
Zip code    
City    
Country  

Bank Details

We will return your money trough the payment method used for your order. Would you rather have the money refunded to your bank account? Please enter your bank details below.


Bank account owner (Optional)  
IBAN (Optional)  
BIC / SWIFT (Optional)  

Return Information


  Product name Version Amount  
1.  


Purchase date (DD-MM-YYYY)  
Date received (DD-MM-YYYY)  
Reason for return    

Remarks

 

 


This form is also sent to your own e-mail address, because a printed version of this form must be enclosed with the return shipment.

 I agree to the terms and conditions below.

Return Terms and Conditions

Retrofitlab.com is entitled to refuse returns if one of the conditions has not been satisfied.

  • When returning goods you should always complete the return form, and enclose a copy of your return form with your return, unless discussed otherwise by e-mail or phone.
  • Goods returned should be sent undamaged and complete in their original packaging with adequate additional packaging around this and no stickers on the original packaging, if reasonably possible. When there is damage to the product or its packaging, this will be deducted from the return.
  • When the product is used in this period, and now returned, the costs for use, such as cleaning or repair costs, will be deducted from the return.
  • Goods should always be returned to us with sufficient postage paid. We will not accept packages sent without postage paid or as cash on delivery.
  • Goods should always be well packed so as to prevent damage during transportation. If whilst being returned to us a product (or its packaging) sustains damage as a result of poor packaging, we will call or e-mail you and agree what percentage of the replacement value will be credited.
  • Shipping costs will only be credited to you if Retrofitlab.com is responsible for the fault and/or the problem and if the products have been returned in proper outer packaging. The maximum fee for a return shipment is € 6,95 within the Netherlands, € 9,95 for Belgium and Germany, € 25.95 for the rest of Europe and € 29,00 for the rest of the world.
  • If it turns out that the returned product has no demonstrable defect, we will be required to charge you a fee of € 35.

All the custom work, such as our retrofit service, and the products used for retrofit service, are not eligible for return. All products purchased in our outlet are excluded from return. After using Butyl, it  is no longer possible to return this product.

All products are packaged safely and checked by Retrofitlab.com before shipping. If you nevertheless do receive a damaged product, please report the damage before returning the order.

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